Terms of service

Terms of Service

Last updated: 25 October 2026

These Terms of Service apply to purchases and bookings made with Flowerist through our website, WhatsApp or other sales channels. Please read them together with our Delivery & Self-Collection information, Refund & Cancellation Policy and Privacy Policy before ordering.

1. About Flowerist

Flowerist is a home-based floral studio at Lorong Limau, Whampoa, Singapore. Studio visits, self-collection and bridal car installations are by appointment only.

Our WhatsApp enquiry hours are daily, 8 AM–11 PM. These are enquiry hours; collection and installation timings are arranged separately.

2. Orders & Payment

Please provide accurate contact details, order requirements, delivery or collection dates, recipient information and installation details where applicable.

An automated order confirmation or payment receipt acknowledges your submission. Your booking is secured once Flowerist has confirmed availability, acknowledged the order and received full payment.

Please confirm availability before paying for urgent or last-minute orders. Payment alone does not guarantee availability. If we cannot accept your order, we will refund the payment received.

3. Prices & Additional Charges

All prices are stated in Singapore dollars.

Your selected product or package includes only the items and services stated in its description or agreed quotation. Delivery, on-site transportation, premium flowers and optional additions may be charged separately.

Any additional design or service charges will be explained and agreed before proceeding. Bouquet delivery estimates and possible Lalamove top-ups are explained below.

Changes to our published prices will not alter an already confirmed product or service price without your agreement.

4. Flower Availability & Design Variations

Flowers are natural and seasonal products. Their shades, sizes, shapes and stages of bloom may vary between batches.

Every arrangement is handmade. Reference photographs illustrate the intended style; exact replication of flower placement, wrapping and proportions cannot be guaranteed.

Where substitutions are necessary, we will preserve the agreed colour palette, style and overall value as closely as possible. We will contact you about material changes to the agreed design.

Please tell us before confirmation if particular flowers or design features are essential to your order.

5. Order Lead Times

We recommend placing standard bouquet orders at least 2 days in advance to allow time for sourcing and preparation.

For customised bouquets, please contact us at least 7 days ahead where possible. We recommend booking wedding flowers and bridal car decoration at least 1 month in advance.

Last-minute requests are subject to flower availability, preparation time and our confirmation.

6. Bouquet Delivery & Self-Collection

Delivery is fulfilled via Lalamove, subject to availability.

For orders placed at least 2 days in advance, delivery may be arranged at your preferred timing, subject to confirmation.

Self-collection from our Whampoa home studio is available by appointment:

  • Monday–Friday: From 5 PM onwards.

  • Saturday–Sunday: Flexible timings by appointment.

  • Alternative timings or collection locations may be arranged upon request.

Next-day delivery and self-collection are available after 9 PM only, subject to availability and confirmation.

Same-day requests may be accommodated after 9 PM, depending on flower availability and our preparation schedule. Please WhatsApp us before ordering.

Please wait for confirmation before visiting the studio.

7. Delivery Fees & On-Site Transportation

The following distance tiers apply from Flowerist to the bouquet delivery address or bridal car installation location:

  • 0–5 km: S$15

  • Over 5–10 km: S$20

  • Over 10–20 km: S$25

  • Over 20–30 km: S$35

  • Over 30–40 km: S$45

For distances above 40 km, please contact us for a quote.

For bouquet delivery, the checkout fee is an estimate. A top-up may apply if the Lalamove Regular delivery charge exceeds the amount collected. We will inform you of the additional amount and obtain your agreement before booking. If you do not agree, please contact us to discuss collection or another available arrangement.

For best flower freshness, we recommend Lalamove Regular or Priority delivery. Pooling deliveries may take up to 4 hours, keeping flowers in transit longer. Any additional charge for Priority delivery will be agreed before booking.

Bridal car on-site transportation is charged separately from the floral package using the tiers above. The transportation fee and appointment time will be confirmed as part of your booking.

8. Delivery Timing & Recipient Availability

Delivery timings are estimates unless expressly agreed otherwise. Traffic, weather and delivery-partner availability may affect arrival times.

Please ensure the delivery address is correct and the recipient is contactable during the agreed delivery window.

If delivery cannot be completed because of an incorrect address or an unavailable recipient, redelivery may incur an additional fee. We will discuss the arrangement and fee before proceeding.

If a significant delay or delivery issue affects your order, please contact us promptly so we can assist and assess an appropriate resolution.

9. Bridal Car Decoration

Please provide your car model, installation location, wedding date and required completion time before confirmation.

Allow approximately 1 hour for floral installation. Please ensure the car is clean, dry and available at the agreed appointment time. Customer delays may affect the installation schedule.

Arrangement proportions and flower placement may be adapted to suit the car’s shape.

Please follow the care and removal instructions provided. Do not wash the car while decorations are attached. If a decoration becomes loose, stop safely and contact us before continuing.

10. Optional Partner Services

Optional mobile car detailing is performed by an independent detailing partner. The agreed quotation will state the service, inclusions, price and any applicable partner terms.

Please contact Flowerist for assistance with services booked through us. Any separate partner terms affecting your booking will be disclosed before payment.

11. Changes & Postponements

Requests to change the date, design, address, fulfilment method or installation arrangements are subject to availability.

Additional sourcing, preparation, delivery or service costs may apply and will be explained before you agree to the changes.

A postponement does not automatically qualify for a refund or guarantee availability on the new date.

12. Cancellations & Refunds

For standard, non-customised bouquet orders:

  • Cancellations made at least 48 hours before the confirmed delivery or collection time are eligible for a 50% refund.

  • Cancellations made less than 48 hours before that time are non-refundable for change of mind.

Customised bouquets outside wedding orders are non-refundable for change of mind once confirmed.

For wedding bouquets, wedding floral arrangements and bridal car decoration, including customised wedding florals:

  • Cancellations made more than 7 days before the confirmed delivery, collection or installation date are eligible for a 50% refund.

  • Cancellations made 7 days or less before that date are non-refundable for change of mind.

Any special peak-period cancellation restrictions will be disclosed before payment.

These restrictions do not remove your rights where Flowerist cannot fulfil the agreed order or where a remedy is required by law. Please refer to our Refund & Cancellation Policy for full details.

13. Order Quality & Flower Care

Please inspect your order upon receipt. Report damaged flowers, missing items or an incorrect order as soon as possible, preferably within 2 hours, with clear photographs and your order details.

Prompt reporting helps us assess the condition upon arrival. Reporting later does not automatically remove your rights under applicable law.

Fresh flower lifespan depends on the variety, environment and care. Please follow the care instructions provided. Concerns will be assessed based on the circumstances, including the condition at delivery or collection.

14. Promotions & FloralBucks

Promotions and FloralBucks rewards are subject to the conditions stated for each offer, including eligibility, expiry dates and any restrictions on combining discounts.

Any changes to an offer will not retrospectively alter a confirmed order.

15. Privacy & Website Use

Personal data is handled as described in our Privacy Policy. If you provide a recipient’s or another person’s information, please ensure you have consent or other appropriate authority to share it for the order.

Please do not misuse our website, submit fraudulent orders or interfere with its operation.

Flowerist’s original photographs, branding and written content may not be reproduced for commercial use without permission.

16. Unforeseen Disruptions

If an event outside our reasonable control materially affects your order, we will notify you as soon as reasonably possible and discuss suitable alternatives.

If we cannot provide the agreed products or services and no alternative is accepted, we will refund the unfulfilled portion and any related unused delivery or transportation charge, subject to your applicable legal rights.

17. Consumer Rights & Governing Law

These terms are governed by Singapore law.

Nothing in these terms excludes or limits rights or remedies that cannot lawfully be excluded, including applicable rights under Singapore consumer protection law.

Please contact us first about any concern so we can try to resolve it. This does not prevent you from seeking assistance or using available legal remedies.

18. Updates to These Terms

We may update these terms from time to time. The version provided when your order is confirmed applies to that order, unless a change is required by law or agreed with you.

Contact Us

WhatsApp: +65 9617 8499
Email: hello@flowerist.sg

Home studio: Lorong Limau, Whampoa, Singapore — by appointment only.