Privacy policy

Last updated: June 17, 2025

Flowerist Singapore operates this store and website, including all related content and features, to provide you with a curated shopping experience ("Services"). Powered by Shopify, we use their tools to deliver and improve your experience. This Privacy Policy explains how we collect, use, and disclose your personal information.

By accessing our Services, you acknowledge and agree to this Privacy Policy.

Personal Information We Collect or Process

“Personal information” refers to identifiable data linked to you. We may collect the following types:

  • Contact details: name, email, address, phone
  • Financial information: card and payment data
  • Account information: login, preferences
  • Transaction details: purchases, returns, history
  • Communications: inquiries and messages
  • Device & usage info: IP address, browser, interaction with our site

Personal Information Sources

We may collect your data from:

  • Direct input: account creation, checkout, messages
  • Automated tools: cookies, browsing behavior
  • Third-party partners: service providers, analytics tools

How We Use Your Personal Information

  • Service Delivery: Process orders, personalize experience, manage your account
  • Marketing: Send promotions and offers by email or ads
  • Security: Fraud prevention, secure shopping experience
  • Customer Support: Answer questions, assist with issues
  • Legal Compliance: Fulfill legal obligations or respond to government requests
  • Dispute Resolution & Record Keeping:
    We may retain transaction records and communication logs for the purposes of resolving disputes, handling complaints, or responding to legal or regulatory enquiries. Such information will be used strictly for these purposes and in accordance with applicable data protection laws.

How We Disclose Personal Information

We may share your information with:

  • Shopify and other service providers for IT, payments, delivery, and support
  • Marketing and advertising partners (e.g., for showing tailored ads)
  • Other parties if you authorise us, or if required by law
  • Our affiliates or in connection with a business transition (e.g. merger)

  • Legal & Regulatory Purposes:
    We may disclose personal information where required to comply with legal obligations, respond to lawful requests by authorities, or protect the rights and safety of Flowerist, our customers, or the public.

Relationship with Shopify

Our store is hosted on Shopify, which also processes your information to provide a seamless experience. Shopify may use your data across their merchant network to enhance features and personalize services.

To learn more, visit: Shopify Consumer Privacy Policy or manage your rights here: Shopify Privacy Portal.

Third-Party Websites and Links

Our website may link to external platforms. These have their own privacy policies, and we are not responsible for their practices. Please review them before sharing any information.

Children's Data

Our services are not intended for children. We do not knowingly collect data from anyone under the legal age in your jurisdiction.

Security and Retention of Your Information

We implement security measures to protect your data, but no system is fully secure. We retain personal data only as long as necessary for service, legal, or operational needs.

Your Rights and Choices

Depending on your location, you may have the right to:

  • Access / Know: Request to see the data we hold
  • Delete: Ask us to delete your personal info
  • Correct: Update or fix your data
  • Portability: Receive your data in a transferable format
  • Manage Emails: Unsubscribe from marketing emails anytime

You may exercise your rights via the Services or by contacting us directly. We may require identity verification before fulfilling your request.

Complaints

If you have concerns, please reach out to us. Depending on your region, you may also have the right to file a complaint with your data protection authority.

International Transfers

Your personal information may be processed in other countries. When transferring data outside the EEA or UK, we rely on lawful mechanisms like Standard Contractual Clauses.

Changes to This Privacy Policy

We may revise this policy from time to time. Changes will be posted here along with an updated date.

Contact

If you have any questions about our privacy practices or this policy, please contact us at:

Email: hello@flowerist.sg
Address: Lorong Limau, Whampoa