Frequently asked questions

What types of flowers do you offer?

We offer a wide variety of fresh flowers including roses, lilies, tulips, orchids, carnations, and seasonal blooms. Availability may vary based on market supply. Chat with us to customise your bouquet!

Can I customise a bouquet?

Yes! We offer Customised Bouquets where you can personalise your arrangement based on your budget, preferred flowers, and colour palette.

Will my customised bouquet look exactly like the reference photo?

As all our bouquets are handcrafted and materials are sourced fresh, we are unable to replicate reference images exactly, including flower varieties, wrapping style, and arrangement details.

However, we will match the overall colour palette, style, and vibe as closely as possible.

How far in advance should I place my order?

For customised bouquets, we recommend placing your order at least 7 days in advance to allow time for flower sourcing.

For standard bouquets, please check availability with our team via WhatsApp.

Can I include a personalised message?

Of course! You can add a custom message during checkout and we’ll include it with your bouquet.

Can I send flowers anonymously?

Yes. Simply indicate “Anonymous” under the sender’s name on the order form.

Do you offer delivery?

Yes, we provide islandwide delivery within Singapore. Delivery is fulfilled via Lalamove.

How are delivery charges calculated?

Delivery charges are based on Lalamove’s actual rates at the time of delivery. The fees below are estimates for reference only:


  • Central, East, North-East: ~$15

  • Far East, North, West: ~$20

  • Far North-West: ~$25

  • Additional surcharges:

    +$10 (CBD, Changi, Orchard)

    +$20 (Sentosa, MBS)

💡 Note: We do not earn from delivery charges. Rates are determined by Lalamove.

What are your delivery time slots?


  • 12 PM – 3 PM

  • 3 PM – 6 PM

  • 6 PM – 8 PM (+~$10 ERP)

  • 9 PM – 11 PM

  • Custom timing (+~$10, subject to availability)

Do you offer same-day delivery?

Yes, same-day delivery is available subject to slot availability. Orders must be confirmed at least 3 hours in advance. Orders placed after cut-off timing will be scheduled for the next available slot.

Can I self-collect my bouquet?

Yes, free self-collection is available at our temporary meetup point:

📍 Lorong Limau, Whampoa

📅 Date & timing will be confirmed upon order

💡 Please note: Collection locations may change during festive or peak periods. Kindly refer to your order confirmation for the latest collection point.

Why do delivery and self-collection have different charges?

Delivery and self-collection are separate fulfilment methods. Requests to change from self-collection to delivery are subject to availability and delivery charges apply. Complimentary delivery is not available for last-minute changes.

Can I choose an exact collection or delivery time during festive periods?

During peak festive periods, collection and delivery timings are estimated only and subject to real-time operational flow. Delays may occur due to high order volume and traffic conditions.

What if the revised timing doesn’t work for me?

If the updated timing no longer suits you, please inform us as soon as possible. Where feasible, we may offer an alternative slot, a paid delivery option, or a refund at our discretion.

Why are festive period policies stricter?

Festive periods involve significantly higher order volumes, tighter timelines, and limited delivery capacity. These policies allow us to serve all customers fairly while maintaining bouquet quality.

Do you accept returns or exchanges?

As flowers are perishable and made-to-order, we do not accept returns or exchanges.

Are customised bouquets refundable?

Customised bouquets are strictly non-refundable, as they are specially prepared and sourced based on your specific request.

Can I cancel my order?

  • Cancellations made 48 hours or more before the scheduled delivery or collection date are eligible for a 50% refund.
  • Cancellations made within 48 hours of the scheduled date are non-refundable.

What if there’s an issue with my order?

If there are missing items, damaged flowers, or incorrect orders, please contact us within 2 hours of delivery with clear photos. We’ll review the case and assist where possible.

How do I join the FloralBucks loyalty program?

Signing up is easy! Simply create an account on our website, and you’ll automatically be enrolled in the FloralBucks loyalty program, where you’ll start earning points right away.

How does the FloralBucks loyalty program work?

Our FloralBucks loyalty program allows you to earn points with every purchase, which can be redeemed for discounts on future orders. You can also earn points by referring friends, following us on social media, and more. Check out our Loyalty Program section for details.
How early should I book my wedding florals?

We recommend confirming your wedding order at least one (1) month in advance to secure your slot, especially during popular wedding dates and peak seasons.

Can I place a last-minute wedding order?

Last-minute wedding orders may be accepted subject to availability, with full payment required no later than three (3) days before your event date. Availability is not guaranteed for last-minute bookings.

Is my wedding booking confirmed once I transfer payment?

Your booking is only confirmed after Flowerist has acknowledged your order and received full payment.

Payments made without prior confirmation do not automatically secure a slot.

What happens if I transfer payment without confirming availability?

We reserve the right to refund any payments made without prior confirmation if we are unable to accommodate the order due to scheduling or capacity constraints.

Why do you require full payment in advance for weddings?

Wedding orders involve advance procurement of flowers, manpower scheduling, and design planning. Full payment secures your production slot and allows us to reserve resources for your date.

Can I change my design or details after payment?

Minor adjustments may be accommodated subject to flower availability and production schedule. Significant changes may be subject to additional charges or may not be feasible close to the event date.

What if I need to cancel my wedding order?

Cancellations and refunds are subject to our Return & Refund Policy. As wedding florals are customised and time-sensitive, refunds may be limited once preparation has begun.

Don’t find the answer? Ask us!