Frequently asked questions
We offer a wide variety of fresh flowers, including roses, lilies, tulips, orchids, carnations, and seasonal blooms. Chat with us to customise your bouquet!
For BYOB, it is recommended to place order 7 days in advance to source for flowers. For standard bouquets, please check availability with our team via WhatsApp @ 96178499.
Absolutely! Our BYOB (Build Your Own Bouquet) service allows you to personalize your bouquet based on your budget, preferred flowers, and color palette. Simply get in touch, and we’ll create the perfect arrangement for you.
To extend the life of your flowers, trim the stems at an angle, change the water daily, and keep them away from direct sunlight or heat sources. We also include detailed care instructions with every delivery.
Yes, you can choose to send flowers anonymously. Simply input Anonymous under the sender’s name on the order form.
Of course! You can add a custom message during checkout, and we’ll include it with your bouquet.
1. Do you offer delivery?
Yes! We deliver islandwide in Singapore. Delivery fees vary by location.
2. What are your delivery charges?
• Central, East, North-East –$15
• Far East, North, West –$20
• Far North-West –$25
Additional fees: +$10 for CBD, Changi, Orchard | +$20 for Sentosa, MBS
Fees are auto-calculated at checkout based on your address.
3. What are your delivery time slots?
12 PM – 3 PM
3 PM – 6 PM
6 PM – 8 PM (+$10 ERP fee)
9 PM – 11 PM
+$10 for requesting a specific delivery time
Fees are auto-calculated at checkout based on your address.
4. Do you offer same-day delivery?
Yes, we offer same-day delivery! Slots are subject to availability, so feel free to WhatsApp us to check. Orders must be confirmed at least 3 hours in advance.
Orders placed after 6 PM will be scheduled for next-day delivery from 12 PM onwards.
5. Can I self-collect my bouquet?
Yes — free self-collection is available at:
📍 81 Aljunied Road, Level 3
(5 mins from Aljunied MRT, parking at Atrix, 82 Lorong 23 Geylang)
Do you accept returns or exchanges?
As flowers are perishable and made-to-order, we’re unable to accept returns or exchanges. Each bouquet is handcrafted with care, and we aim to ensure every order meets our quality standards.
Can I cancel my order?
Yes — if you need to cancel your order, please notify us at least 48 hours in advance for a full refund. Cancellations made within 48 hours of the scheduled delivery or collection date will be eligible for a 50% refund.
To receive a full refund, cancellations must be made at least 48 hours before the scheduled delivery date.
What if there’s an issue with my order?
If something’s wrong — such as missing items, damaged flowers, or the wrong bouquet — please contact us within 2 hours of delivery and include a photo. We’ll do our best to make things right. 💐
How do I join the FloralBucks loyalty program?
Signing up is easy! Simply create an account on our website, and you’ll automatically be enrolled in the FloralBucks loyalty program, where you’ll start earning points right away.
How does the FloralBucks loyalty program work?
Our FloralBucks loyalty program allows you to earn points with every purchase, which can be redeemed for discounts on future orders. You can also earn points by referring friends, following us on social media, and more. Check out our Loyalty Program section for details.
