Frequently asked questions
What types of flowers do you offer?
We offer a wide variety of fresh flowers including roses, lilies, tulips, orchids, carnations, and seasonal blooms. Availability may vary based on market supply. Chat with us to customise your bouquet!
Can I customise a bouquet?
Yes! We offer Customised Bouquets where you can personalise your arrangement based on your budget, preferred flowers, and colour palette.
Will my customised bouquet look exactly like the reference photo?
As all our bouquets are handcrafted and materials are sourced fresh, we are unable to replicate reference images exactly, including flower varieties, wrapping style, and arrangement details.
However, we will match the overall colour palette, style, and vibe as closely as possible.
How far in advance should I place my order?
For customised bouquets, we recommend placing your order at least 7 days in advance to allow time for flower sourcing.
For standard bouquets, please check availability with our team via WhatsApp.
Can I include a personalised message?
Of course! You can add a custom message during checkout and we’ll include it with your bouquet.
Can I send flowers anonymously?
Yes. Simply indicate “Anonymous” under the sender’s name on the order form.
How early should I order?
We recommend placing standard bouquet orders at least 2 days in advance for flower sourcing and preparation. For customised bouquets, please contact us at least 7 days ahead where possible. Wedding flowers should ideally be booked at least 1 month in advance.
Do you offer delivery?
Yes, we offer islandwide delivery in Singapore via Lalamove, subject to availability and confirmation.
How much is delivery?
Delivery fees are based on the distance from Flowerist’s Whampoa home studio to the delivery address:
- 0–5 km: S$15
- Over 5–10 km: S$20
- Over 10–20 km: S$25
- Over 20–30 km: S$35
- Over 30–40 km: S$45
For distances above 40 km, please contact us for a quote.
Can I choose my delivery time?
For orders placed at least 2 days in advance, please share your preferred delivery timing. Arrangements are subject to availability and confirmation. Exact arrival times cannot be guaranteed due to traffic and delivery conditions.
Do you accept next-day orders?
Next-day delivery and self-collection are available after 9 PM only, subject to flower availability and order confirmation. Please WhatsApp us before ordering.
Do you accept same-day orders?
Same-day requests may be accommodated after 9 PM, subject to flower availability and our preparation schedule. Please WhatsApp us to confirm availability and timing before placing your order.
Where and when can I self-collect?
Complimentary self-collection is available from our Whampoa home studio by appointment.
For orders placed at least 2 days in advance:
- Monday–Friday: From 5 PM onwards.
- Saturday–Sunday: Flexible timings by appointment.
- Alternative timings or collection locations may be arranged upon request.
Same-day and next-day orders follow the restrictions above. Please wait for confirmation before visiting.
Can I change from self-collection to delivery?
Please contact us as early as possible. Changes are subject to availability, and delivery charges apply.
What happens if the recipient is unavailable?
Please ensure the recipient is contactable during the agreed delivery window. If another delivery attempt is needed, an additional fee may apply. We will confirm the arrangement and fee with you before redelivery.
What about festive periods?
During Valentine’s Day, Mother’s Day and other peak periods, delivery and collection timings are subject to availability. Please book early and allow some flexibility.
Can I choose an exact collection or delivery time during festive periods?
During peak festive periods, collection and delivery timings are estimated only and subject to real-time operational flow. Delays may occur due to high order volume and traffic conditions.
What if the revised timing doesn’t work for me?
If the updated timing no longer suits you, please inform us as soon as possible. Where feasible, we may offer an alternative slot, a paid delivery option, or a refund at our discretion.
Why are festive period policies stricter?
Festive periods involve significantly higher order volumes, tighter timelines, and limited delivery capacity. These policies allow us to serve all customers fairly while maintaining bouquet quality.
Can I cancel a standard bouquet order?
For standard, non-customised bouquet orders:
- At least 48 hours before the confirmed delivery or collection time: 50% refund.
- Less than 48 hours before the confirmed time: Non-refundable for change of mind.
Are customised bouquets refundable?
Customised bouquets outside wedding orders are non-refundable for change of mind once confirmed, as flowers and materials are sourced specifically for your requirements. Wedding orders follow the separate terms below.
Can I cancel my wedding flowers or bridal car decoration?
For all wedding bouquets, wedding floral arrangements and bridal car decoration, including customised wedding florals:
- More than 7 days before the confirmed delivery, collection or installation date: 50% refund.
- 7 days or less before the confirmed date: Non-refundable for change of mind.
Can I postpone my order?
Please contact us as early as possible. Postponements are subject to availability and do not automatically qualify for a refund. Any additional sourcing, preparation or service costs will be explained before you agree to the revised arrangements.
Are festive orders refundable?
Orders for Valentine’s Day, Mother’s Day and other identified peak periods are non-refundable for change of mind once confirmed, unless otherwise stated before payment. Any special cancellation restrictions will be disclosed before you book.
Do you accept returns or exchanges?
As fresh flowers are perishable and arrangements are made to order, we do not accept returns or exchanges for change of mind after delivery or collection. This does not affect your rights if your order is damaged, incorrect or does not meet the agreed requirements.
What if there is an issue with my order?
Please contact us as soon as possible, preferably within 2 hours of delivery or collection, with your order details and clear photographs. Prompt reporting helps us assess the flowers’ condition upon arrival. Reporting later does not automatically remove your rights under applicable law.
We will review the issue and arrange an appropriate remedy, which may include a correction, replacement, partial refund or full refund.
What if Flowerist cannot fulfil my order?
We will discuss suitable alternatives with you. If no alternative is agreed, we will refund the unfulfilled products or services and any related unused delivery or transportation charges.
How do I request a cancellation or refund?
WhatsApp us at +65 9617 8499 or email hello@flowerist.sg, quoting your order number or purchaser’s name.
Please refer to our Refund & Cancellation Policy for full details. Nothing in these terms limits your rights under applicable Singapore law.
How do I join the FloralBucks loyalty program?
Signing up is easy! Simply create an account on our website, and you’ll automatically be enrolled in the FloralBucks loyalty program, where you’ll start earning points right away.
How does the FloralBucks loyalty program work?
Our FloralBucks loyalty program allows you to earn points with every purchase, which can be redeemed for discounts on future orders. You can also earn points by referring friends, following us on social media, and more. Check out our Loyalty Program section for details.
How early should I book my wedding florals?
We recommend confirming your wedding order at least one (1) month in advance to secure your slot, especially during popular wedding dates and peak seasons.
Can I place a last-minute wedding order?
Last-minute wedding orders may be accepted subject to availability, with full payment required no later than three (3) days before your event date. Availability is not guaranteed for last-minute bookings.
Is my wedding booking confirmed once I transfer payment?
Your booking is only confirmed after Flowerist has acknowledged your order and received full payment.
Payments made without prior confirmation do not automatically secure a slot.
What happens if I transfer payment without confirming availability?
We reserve the right to refund any payments made without prior confirmation if we are unable to accommodate the order due to scheduling or capacity constraints.
Why do you require full payment in advance for weddings?
Wedding orders involve advance procurement of flowers, manpower scheduling, and design planning. Full payment secures your production slot and allows us to reserve resources for your date.
Can I change my design or details after payment?
Minor adjustments may be accommodated subject to flower availability and production schedule. Significant changes may be subject to additional charges or may not be feasible close to the event date.
What if I need to cancel my wedding order?
Cancellations and refunds are subject to our Return & Refund Policy. As wedding florals are customised and time-sensitive, refunds may be limited once preparation has begun.
