Refund policy

Refund & Cancellation Policy

Last updated: 25 October 2026

Every Flowerist arrangement is freshly prepared for your order. Please review your order details, occasion date and fulfilment arrangements carefully before making payment.

Returns & Exchanges

As fresh flowers are perishable and our arrangements are made to order, we do not accept returns or exchanges for change of mind after delivery or collection.

This does not affect your rights if your order is defective, incorrect or otherwise does not meet the agreed requirements.

Cancellation of Standard Bouquet Orders

Please submit cancellation requests via WhatsApp or email.

  • At least 48 hours before the confirmed delivery or collection time: Eligible for a 50% refund.

  • Less than 48 hours before the confirmed delivery or collection time: No change-of-mind refund.

Separate terms apply to customised orders and festive or peak-period bookings, as outlined below.

Customised Bouquets & Wedding Orders

Customised bouquets outside wedding orders are non-refundable for change of mind once confirmed, as flowers and materials are sourced specifically for your requirements.

For wedding bouquets, wedding floral arrangements and bridal car decoration:

  • More than 7 days before the confirmed delivery, collection or installation date: Cancellations are eligible for a 50% refund.

  • 7 days or less before the confirmed delivery, collection or installation date: Orders are non-refundable for change of mind.

These wedding cancellation terms apply to customised wedding florals as well.

If you need to postpone your occasion, please contact us as early as possible. Changes are subject to availability. Postponements are subject to availability and do not automatically qualify for a refund. Any additional sourcing, preparation or service costs will be confirmed before you agree to the revised arrangements.

These terms do not affect your rights if Flowerist cannot fulfil your order or where a remedy is required under applicable law. 

Festive & Peak-Period Orders

Orders booked for Valentine’s Day, Mother’s Day and other clearly identified peak periods are non-refundable for change of mind once confirmed, unless otherwise stated before payment.

These restrictions do not apply where Flowerist cannot fulfil your order or where a remedy is required by law.

Damaged, Incorrect or Missing Items

Please inspect your order upon receipt. If there is an issue, contact us as soon as possible, preferably within 2 hours of delivery or collection, with:

  • Your order number or purchaser’s name.

  • Clear photographs of the full arrangement and the affected area.

  • A brief description of the issue.

Prompt reporting helps us assess fresh flowers in their condition upon arrival. Reporting later does not automatically remove your rights under applicable law.

Where an issue is verified, we will arrange an appropriate remedy, such as a replacement, correction, partial refund or full refund, depending on the circumstances and applicable requirements.

Please retain the arrangement and packaging until we advise whether they are needed for assessment.

Natural Variations & Substitutions

Flowers are natural products. Their size, shade, shape and stage of bloom may vary, and handmade arrangements may differ slightly from reference photos.

Where substitutions are necessary, we will aim to preserve the agreed style, colour palette and overall value. Minor natural variations alone are not grounds for a refund. Material differences from the agreed order will be reviewed.

Flower Care After Receipt

Flower lifespan varies by variety, environment and care. Please follow the care instructions provided.

Deterioration caused by insufficient water, prolonged heat, direct sunlight or mishandling after receipt is not normally eligible for a refund. We will assess concerns about the flowers’ condition at delivery or collection separately.

Delivery & Collection Issues

Please provide an accurate address and ensure the recipient is contactable during the agreed delivery window.

If delivery cannot be completed because the address supplied is incorrect or the recipient is unavailable, redelivery may incur an additional charge. Missed collections and unsuccessful deliveries caused by customer-provided details do not automatically qualify for a refund.

Delivery timings are estimates unless expressly agreed otherwise. If a significant delay affects your order or occasion, please contact us promptly so we can assess the situation and an appropriate resolution.

If Flowerist Cannot Fulfil Your Order

If we cannot fulfil your confirmed order, we will contact you to discuss an alternative. If no suitable alternative is agreed, we will refund the amount paid for the unfulfilled products or services, including any related delivery or transportation charge that has not been used.

If payment was made before availability was confirmed and we cannot accept the order, we will refund that payment.

Partner Services

Optional mobile car detailing is performed by an independent service partner. Any separate cancellation terms will be shared before payment. Please contact Flowerist for assistance with issues relating to a service booked through us.

Refund Processing

Approved refunds will normally be returned through the original payment method. If this is not possible, we will agree on an alternative with you.

We will confirm the refund amount and expected processing time when the refund is approved. Bank or payment-provider processing times may vary.

Your Consumer Rights

Nothing in this policy excludes or limits any rights or remedies available under applicable Singapore law.

Contact Us

For cancellations, refund requests or order concerns:

WhatsApp: +65 9617 8499
Email: hello@flowerist.sg